Your shopping cart is empty!
Please send an email to email@example.com as soon as possible, so that our team can help straight away. If your order has already been processed, it may not be possible to exchange it.
Please send an email to firstname.lastname@example.org or contact us by phone at +351 960 192 340 so that you can explain the reason why you wish to return the product, and so that our team can help you solve your problem.
We will have to assess your specific situation, but if justified, you can exchange the product instead of returning it. This is a situation that requires a specific analysis.
As a rule, the refund is made within one week.
At the moment, we are only available to help through email, phone or Whatsapp. However, we will very soon have available the Live Chat service, to continue giving you the best possible support!
email@example.com | +351 915 759 600 | +351 210 995 320
To review a specific product, first of all you have to login at Loja do Mar website. If you don't have an account yet, you must first create one in the "Register" area. Once you have logged in, just go to the product page and click on "Write a Review", just below the product title. You will need to enter your name, a written comment and a rating from 1 to 5.
If you wish to unsubscribe from the Loja do Mar Newsletter, please send an email to firstname.lastname@example.org informing us of your decision. As soon as our team receives your email, we will immediately unsubscribe you. You can always subscribe again!
To use your voucher, as soon as you add a product to your cart, there will be a space available on the Quick Checkout page for the voucher. Simply enter the code and the discount will be automatic. If you go to your cart in the meantime, immediately below your products you will see a space corresponding to the voucher. Simply enter the code and your coupon will be recognised immediately!
If we do not have your product in stock, you can send an email to email@example.com so that our team can track the status of your product. As soon as it is available, we will inform you immediately. If your order has already been placed and you have only received this information later, we will do our best to deliver as soon as possible, or you can exchange the product for another one that interests you.
Once you have logged in to Loja do Mar, if you go to "My account", you have the chance to click on "Addresses" and there you can edit your "Address list". Just enter your new address.
You can pay your order using the following means:
Loja do Mar accepts international credit cards.
If your order is delayed, there may be a problem with the delivery service. Please contact our team so that we can give you more specific details.
Please note that due to the current COVID-19 situation, delivery restrictions apply.
At Loja do Mar we give you the chance to choose between two types of delivery, Economic Shipping and Express Shipping. Therefore, your order may take approximately 7 days if you choose Express Shipping, or approximately 15 days if you choose Economic Shipping.
However, please note that due to the current COVID-19 situation, delivery restrictions apply.
The Economic Transport has a value of 9.90€*.
The Express Shipping has a value of 31.00€*.
*These values apply to orders up to 100Kg. Above that weight, you will have to contact our team so that we can give you a quote.
You can place your order online and pick it up in our physical shop in Marina de Oeiras. To do so, simply contact us and tell us which product or products you want, so that we can process your order. If we don't have the product in stock, as soon as it arrives at our facilities we will inform you immediately.
At the moment you can contact us through the email firstname.lastname@example.org, through Whatsapp (+351 915 759 600) or through the telephone (+351 210 995 320). We are available from 10am to 7pm, every day, to help you!
To place any order at Loja do Mar, you will always need to create an account. It is a mandatory process to put any product in the cart. You can also subscribe to the Loja do Mar Newsletter, to be up to date with news, new products, discounts and promotions, take advantage of coupons, as well as other communications from the Loja do Mar.
Of course you can! Loja do Mar is an online nautical shop that is part of the West Coast Group. Alongside the physical shop, we are also a Nautical Training School and RYA Centre (Royal Yachting Association). If you would like to meet us in person, we are available to welcome you at Marina de Oeiras, every day from 10am to 6.30pm. We will be pleased to welcome you in our facilities.
Any additional questions or queries, you can always contact us via email or phone.